Frequently asked questions

Yes. Requesting a quote commits you to nothing. For major work we generally need to see the property to give you a reliable proposal.

Experts Marrakech travaux works in Marrakech and the surrounding area. Tell us where the property is and we'll confirm whether we can help.

Yes. You can write on WhatsApp and send photos and plans. We then arrange the site visit and follow-up with you.

After the consultation, we analyse the property and prepare a detailed quotation and schedule. A dedicated contact then coordinates the work through to handover.

Yes, that's the role of our assistance team: one-off repairs, plumbing, electrics, locksmith services and handyman work.

A few photos, the address or neighbourhood, any plans you have and an idea of your timing. None of this is essential to start the conversation.

Call us or write on WhatsApp and describe the situation. We'll tell you what can be done and when.

Not to contact us. A building permit and the use of an architect may however be required, so we help you identify what to arrange with the municipality and the professionals involved.

It depends on the area, the plot, the level of finish and the outdoor works. Rather than a misleading price per square metre, we prepare a costing based on your project.

Yes. Architectural plans and structural studies are the reference for both pricing and execution.

A site visit lets us assess what exists and what can be kept. We then give you a clear opinion on taking it over.

Of course. Materials and finishes remain your decisions. We present the options and what they mean for budget and schedule.

Yes. Progress updates can happen on WhatsApp or by video call, with site photos and videos.

That can't be guessed. Foundations and structure must be assessed by a qualified professional, which is the first step of any such project.

In most cases, yes. The rules depend on your municipality and zone, so check with them or your architect before starting work.

Yes, often with wireless solutions or targeted changes. A visit identifies what is realistic.

We favour installations whose essential controls still work locally. This is defined when choosing the system.

That's possible for targeted work. A major renovation usually means vacating the property for at least some phases. We discuss this at the first visit.

No. We can set out a phased plan, beginning with what protects the building: networks and waterproofing.

The Marrakech medina is a protected site, so specific permits and requirements may apply. Check with the competent authorities and your architect before starting.

Cement blocks the wall's moisture exchange. Water stays trapped and damage appears later, whereas lime lets the wall breathe.

That depends on what it does. A load-bearing wall can't be altered without a study and, in a co-owned building, may require authorization. We check this with you before any decision.

Yes. Small, targeted jobs are welcome, and they can prepare the ground for later work.

Often by zone, organizing hours, access and protection of open areas. It all depends on the type of work.

Yes. We can execute an existing concept and coordinate teams on site.

It depends on the available floor depth and the drain position. A visit verifies the achievable slope or finds an alternative.

Yes, it's a traditional material for wet rooms. It requires careful application and suitable upkeep, which we explain to you.

Not necessarily. A survey shows what can stay and what may cause trouble once finishes have been redone.

Yes, through our assistance team. You can contact us directly by phone or WhatsApp.

Not necessarily all of it. A survey separates what can stay from what should be replaced for your safety.

Yes, once the available power and the state of the panel have been checked.

Sometimes, if the base is sound and the extra height is acceptable for doors and thresholds. We check this on site.

Yes, with proper waterproofing underneath and suitable joints. We'll explain how to look after it.

With a mild soap, avoiding acidic or abrasive products. Black soap can be applied regularly to maintain its protection.

Fine hairline cracks can appear and are part of the material's life. A stable base and careful application reduce the risk.

It depends on what's being hidden: a few centimetres are enough for a recessed light, more for a duct. We assess this on site.

Yes, that's one of the most important points. Positions, circuits and drivers must be fixed before the ceiling is closed.

Matt hides small defects better, while satin cleans more easily. The choice depends on the room and its use.

Yes, if you wish. The quote lists the planned products, so that you know what's being applied in your home.

It's not compulsory. If you already have plans or references, we start from those. If not, we can point you towards a design professional.

Yes, they make a very good starting point. We'll tell you what's achievable in your space and on your budget.

Often, yes, after checking the type of wall and the services. Good extraction then becomes particularly important.

Yes. Just send us their dimensions and technical requirements before the design stage.

The choice depends on your budget, the humidity of the room and the look you want. We present the options and their trade-offs.

Yes, that's the advantage of bespoke work. Irregularities are measured and absorbed during manufacture and installation.

For premises already trading, we can look at suitable arrangements, depending on the work and the building's rules.

Yes. Send us your plans, guidelines or franchise standards, which will be the basis for execution.

Olives, citrus, palms, bougainvillea, lavender and many grasses thrive here, depending on exposure and soil. The choice follows an assessment of the site.

Lawns use a lot of water in this climate. More restrained options, such as grasses or ground cover, look good with less watering.

Depending on your municipality and project, procedures may be required. Check with the municipality or your architect before starting.

Yes, but the source of the loss must first be located: structure, fittings or pipework. The solution depends on that diagnosis.

Often, but structure, waterproofing, wind and local rules must be checked. A preliminary study avoids unpleasant surprises.

Go for a slip-resistant, light-coloured material that heats up less in the sun. We show you options according to exposure.

Close the main water supply or the nearest stop valve, cut the electricity if water is near an appliance, and mop up what you can.

Close all taps and watch the water meter. If it still turns, there's a leak. To locate it without breaking anything, contact us.

Once, after unplugging appliances. If it trips again, don't repeat it. Contact a professional.

Switch off the main breaker, don't touch the installation and call. If there is smoke or flame, leave the premises and contact the emergency services.

Yes, proof may be requested. It protects you and your neighbours.

A door that's simply slammed usually opens without damage. A key-locked door may require work on the lock. We tell you before acting.

Just tell us what you need and we'll suggest the best way to organize it.

Yes. You can provide what you already have, or ask us to take care of it.

Yes. We agree how often we visit and how we keep you informed. Access to the property is arranged with you.

It depends on the property: a visual check, equipment tests and a list of issues. We set it out in writing with you.